Welcome to Cocoa Comaa! By placing an order through our website, you agree to the following terms and conditions. Please read them carefully before proceeding with your order.
For custom cakes, it is strongly recommended to opt for self-pickup as delivery partners are often unreliable for delicate or time-sensitive items.
1. Order Placement
All custom cake orders placed through our website are confirmed upon successful payment.
Once an order is placed, it cannot be cancelled or refunded under any circumstances.
2. Shipping & Delivery
Orders will be shipped on the date selected by the customer during checkout.
Delivery is typically fulfilled within 2 to 4 working days depending on the delivery location and logistics partner.
Delivery timelines are indicative and subject to external factors such as weather, public holidays, or logistics delays.
3. No Refund Policy
All sales are final. Due to the customized and perishable nature of our products, we do not offer any refunds or exchanges after an order is confirmed.
4. Responsibility
Cocoa Comaa is not responsible for delays caused by incorrect delivery information, customer unavailability, or courier service issues.
It is the customer’s responsibility to ensure someone is available to receive the order on the delivery day.
5. Modifications
Modifications to your order may be possible if the item has not yet entered the baking or preparation process.
To request a change, please contact us as soon as possible.
Once baking has started, no modifications can be made.
6. Allergens & Ingredients
Our cakes may contain allergens such as nuts, dairy, gluten, and soy. Please reach out before placing an order if you have any allergies or dietary restrictions.